ALL SERVICES START WITH A MEET-AND-GREET
CONCIERGE
Personalized pet services, unparalleled peace of mind
Life can be busy, and sometimes it feels like there aren’t enough hours in the day. Trust us, we get it!
We know you have a lot on your plate, which is why we can help check a few things off your to-do list. With our reliable, professional concierge services, we’ll lighten your load and ensure your pet receives the love and care they deserve, even when your schedule is jam-packed.
Transportation
Pet taxi
Jam-packed schedule? Can’t get time off work? We’re here to help! We offer rides to the vet, the groomer, doggy daycare—or just to get out of the house!
$30 for 30 minutes (including driving time)
$5 extra for additional pet from same household
Pet item pick-up service
Let us take an errand or two off your plate! We can pick up pet food, litter, pet medication or other pet-related supplies. Bonus: We’ll also pick up items for the paw-rents, too (dry cleaning, dinner, groceries, pharmacy items, etc.)!
$30 for 30 minutes (including driving time)
Vet companion
You can’t get time off work, but your pet needs to go to the vet. Book our loving, trustworthy team to accompany your pet for the duration of their appointment and keep you updated every step of the way. Includes pick-up and return.
$30 for 30 minutes (including driving time)
$10 extra for additional pet from same household
Additional Services
House checks
$25
Even if you don’t have pets, our security checks provide you with peace of mind, knowing your property stays safe and secure while you are away. We will check your home and:
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Bring in mail and packages
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Flush all toilets and run all taps
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Roll trash and recycling bins in and out
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Rotate lights
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Open and close blinds
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Check for landscaping or water concerns (fallen trees, visible flooding, etc.)
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Water up to 10 plants inside or outside (more plants/entire gardens at additional charge)
House waiting
$25/hr
If you have a delivery or service company coming but cannot get off work for an entire time block (or maybe you just have more exciting things to do), we’ll do the waiting for you!
On-site attendant
$28+
Your pet’s favorite distraction! We offer on-site support for your dog in your home, hotel room, event, a wedding pet attendant or maybe you simply need the pup out of the house for a bit. Includes companionship, feeding, water refills, potty breaks, a walk, plus all of the love and belly/head rubs!
30 minutes - $28
60 minutes - $48
Additional pet (additional fee) - $10
Puppy under one year (additional fee) - $5
Need-to-Know Info
Key pick-up/drop-off: $15 each way
Meet-and-greets: A 15 to 30-minute meet-and-greet is required before scheduling services. The $20 fee is for a welcome call and in-person meet-and-greet. Additional meet-and-greets may be required if there are safety concerns, care has changed dramatically, or it has been four months since your last dog sitting.
2024 Howlidays include:
Easter - March 23, 24, 25
Memorial Day - May 25, 26, 27, 28
4th of July - July 4, 5, 6, 7
Labor Day - Aug. 31-Sept. 3
Thanksgiving - Nov. 27-Dec. 1
Christmas and New Year’s - Dec. 24-Jan 2.
*Exceptions are weekly walking clients. Additional charges apply on Thanksgiving Day, Christmas Day, New Year’s Day, Memorial Day, Labor Day and Easter Day.
Services before 7 a.m. or after 7 p.m.: Additional $10
Please see our FAQs below for additional information on our cancellation and other policies.
Testimonials
“First time leaving my kitties with someone they weren't familiar with. The minute I met Andrea, I knew she'd be perfect. She took spectacular care of my kitties and kept me well informed with texts and pictures. Will use Andrea again and again.”
- Paula G.
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Will we meet before I book?Absolutely! We book a required 15- to 30-minute meet-and-greet with all new clients so we can meet you and learn your pet’s routine and favorite things. Your trust, comfort and confidence are important to us, along with your pet’s trust, happiness and care. A happy, safe pet = a happy, relaxed you!
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May I request an exact time for my dog to be walked?Because we care for many pets in a day, we cannot guarantee exact times unless previously discussed. We request two-hour windows in which you would like service provided. Exceptions can be made for pets with dietary or medical needs (to be discussed during your meet-and-greet).
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Does my pet need to be vaccinated?For the safety of our pack leaders and the pets in our care, we require updated health records as well as rabies and DHPP (Distemper, Hepatitis, Parvovirus and Parainfluenza) vaccinations.
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How far in advance do I have to book?Bookings are based on availability so we recommend booking as soon as you know you need a service. If availability allows, we accept last-minute bookings for an additional fee. We require payment at the time of booking. Full payment secures your booking on our calendar!
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What is your cancellation policy?Pura Vida Pet Care is committed to providing excellent service to our clients. When a client cancels, it results in missed opportunities for your reserved pet sitter and other pets and leaves gaps in our schedules. For this reason, we strictly enforce our cancellation policy: 30- to 60-minute services: 48 hours or more before reservation begins = 100% refund 24-47 hours before reservation begins = 50% refund Less than 24 hours before reservation begins = no refund Services over 60 minutes and holiday bookings: 28 days or more before reservation begins= 100% refund 21–27 days before reservation begins = 75% refund 14-20 days before reservations begins = 50% refund 7-13 days before reservation begins = 25% refund Less than 7 days before reservation begins = no refund
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Will my dog ever be walked with other dogs?Not unless you request a pack walk or adventure hike. Otherwise, your pup is getting one-on-one time, which means ALL the love and attention! We do not allow dogs to go off-leash while walking or interact with other dogs or people during their walks.
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What happens on days that it’s too hot to walk my dog?We always take everyone’s health, safety and happiness into consideration! Weather adjustments will be made during high-temp days (above 90º during daytime hours). We will only keep your pet outside long enough for a quick walk and potty relief. Any remaining time will be spent inside with lots of play, mental exercise, attention, and belly/head rubs.
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I have a pet with special needs. Can you help?We love pets of all ages, sizes and needs. Please ask how we can help provide the safest, most comfortable experience for your pet. If we are unable to help, we will always be up-front and honest because everyone’s health, happiness and safety are top priority. Unfortunately at this time we cannot accept untrained dogs who have a history of biting or aggression. However, feel free to ask us for some recommendations on great trainers who can work with your pup to help get them safely prepared for the Pura Vida Pack!
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What kinds of payment do you accept?All bookings are made through our secure scheduling software, Time to Pet, and we accept Zelle, Apple Pay, Venmo, and all major credit and debit cards.
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Should I tip my walker?You are welcome to reward your walker for a job well done by leaving a tip in person or through the online invoicing software. Tipping is a thoughtful gesture for rewarding excellent service and is greatly appreciated!
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I hear you have a referral program. Tell me more!We sure do. We appreciate your referrals, which is why, if you refer a family, friend, neighbor or coworker who books, you’ll receive a FREE 30-minute stop-in or walk up to a $25 value.
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What if I am unsatisfied with my service?Feedback is encouraged and appreciated! This is why after every visit, you will receive a survey to tell us about your experience. We pride ourselves on a 5-star service and always ask for the opportunity to make things right!
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I love what you stand for! How do I join the Pura Vida pack?If you and your fur-baby are ready to become part of our pack, simply select the client sign-up link at the top of the page and we'll be in touch within 24 business hours. Once you are in the pack, you can schedule your services directly through our app anytime. If you are looking for employment as a Pura Vida pack leader, please email hiring@puravidapet.com.